Technical Support
Overview
With over 150 dedicated and experienced service engineers located over 36+ locations in India at our various branch offices, we provide doorstep service with a quick response rate. This quality service model is now being replicated overseas as well at our fully-owned subsidiary at Melbourne, Australia. Our engineers are constantly upskilled and trained in newer technologies in our comprehensive training programs to ensure that our customers will get the latest and most optimal services every single time.
Service Network
Service Network
With a team of experienced professionals stationed at 36+ branch locations across India, we provide prompt technical support, service for all equipment, spare parts inquiries and ensuring faster response times with effective solutions.
Maintenance and Contracts
Maintenance and Contracts
DOZCO offers AMC and FMC solutions backed by a dedicated service team that offers service support through SAP for regular maintenance and warranty repairs. Our service and maintenance contracts reduce downtime, ensure maximum equipment availability, and support smooth, hassle-free operations.
Training Programs
Training Programs
We prioritize skill development through continuous training at our dedicated centers to enhance the efficiency of our service team. Additionally, we provide tailored onsite training for customer service and operations teams, helping them understand equipment better, improve productivity, reduce downtime, and ensure long-term equipment performance and longevity.
Advanced Workshops
Advanced Workshops
Our workshops are located in three key regions of India, and we have trained engineers. Workshops are equipped with cutting-edge tools and facilities to perform major overhauls and reconditioning of components such as engines, transmissions, torque converters, hydraulic pumps/motors, rock breakers, cylinders, and other critical assemblies.
Parts Network
Parts Network
Our robust parts network ensures seamless availability across India. With 36+ offices nationwide, supported by 6 regional warehouses and a central warehouse in Visakhapatnam, we maintain strong stock levels to enable faster response times, efficient distribution, and uninterrupted customer operations.
Technical Support
Dedicated Technical Assistance for Smooth Equipment Operations
Extensive Pan-India Parts & Service Network
Extensive Pan-India Parts & Service Network
DOZCO operates through 36+ branch offices, supported by 6 regional warehouses and a central hub in Visakhapatnam. Our strong network ensures consistent parts availability and dependable service coverage across India. We provide technical support, equipment servicing, and spare parts assistance through a coordinated system that shortens response time, streamlines distribution, and helps maintain uninterrupted operations.
Maintenance and Contracts
Maintenance and Contracts
DOZCO offers AMC and FMC solutions backed by a dedicated service team that offers service support through SAP for regular maintenance and warranty repairs. Our service and maintenance contracts reduce downtime, ensure maximum equipment availability, and support smooth, hassle-free operations.
Training Programs
Training Programs
We prioritize skill development through continuous training at our dedicated centers, enhancing the efficiency of our service team. Additionally, we provide tailored training for customer service and operations teams helping them understand equipment better, boost productivity, reduce downtime and ensure equipment longevity.
Advanced Workshops
Advanced Workshops
Our workshops located in three key regions of India are equipped with cutting-edge tools and facilities to perform major overhauls and reconditioning of components such as engines, transmissions, torque converters, hydraulic pumps/motors, rock breakers, cylinders and other critical assemblies.
Strengths
A simple, reliable support system that helps customers work smoothly, solve problems faster, and stay confident with their equipment every day.
Customer Communication
Issue Resolution
Customer Feedback
Relationship Building
Round-the Clock Support
Record Keeping
DOZCO Workshop
Service Contract
Technical Training
Skill Development
Rapid Parts Support
Update Center
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